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Policies & Procedures

We use standard shipping.

All orders will be shipped within 5 to 10 business days once order has been placed. Please note we do not ship on Sunday.

Lost/Stolen Packages

Upon request, Intense Roots will confirm delivery to the provided address, provide tracking information, and carrier information for the customer to investigate.

All items returned due to insufficient address will result in customer covering new shipping fee.

Girl with Tight Curls
Attractive Girl with Loose Curls

Refund Policy
Refunds, cancellations, & damages

We appreciate your business! Please note all sales are final and we do not accept returns or exchanges due to the nature of our products.

Once you order is placed, no cancellation or changes can be made to your order. 

Intense Roots is not responsible for incorrect mailing address or incorrect email address provided at the time the order was placed.


If items are damaged, you must submit a photo of the product to Our team will review the photos and provide a response upon investigation.

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